You can use features such as departments, tags, filters, or agent collision detection among others to create a smooth workflow. LiveAgent ticketing system is also supported by efficiency and productivity features that help you sort, organize and reply faster to your customer emails. This will enable your customer service representatives to deliver fast and efficient service. You can access these tickets from a universal inbox. Customer inquiries, no matter where they come from, become tickets once they are received by a customer agent. It provides customer service representatives with an easy-to-use interface for responding to inquiries.
Struggling with keeping your Zimbra customer emails focused and solved on time? It’s time to integrate with LiveAgent and manage your customer communication with the ticketing system.Ī ticketing system primarily serves customer service purposes. Zimbra offers one of the most innovative messaging experiences available today, connecting end users to information and activity stored in their personal clouds via a redesigned browser-based interface. Integrated cloud email, calendar, and collaboration solution, Zimbra is the enterprise standard in the public and private clouds. In addition to Zimbra’s open-source version, there is a commercial version (“Network Edition”) that has closed-source additions, such as a proprietary Messaging Application Programming Interface for syncing appointments and contacts to Outlook.
Zimbra outlook plugin software#
Zimbra software consists of both client and server components, and at one time offered a desktop application called Zimbra Desktop. Zimbra is a solution for personal business email communication and collaboration.
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